Case 12 · Motus problem file

Is this Motus email real?

ALERT  Readout first. Full fix below. This page asks for nothing — no login, no PIN, no email.

What it means
Probably not — if it asks you to act fast. On September 15, 2026, FMCSA warned carriers that scammers are impersonating Motus with phishing emails and lookalike websites built to harvest Login.gov credentials and confidential company information. The migration confusion is the bait: carriers who aren't sure of their status click first and check later.
Whose side the fix is on
Yours — thirty seconds of checking beats any rescue
First move
Do not click anything in the message. Open your browser and type motus.dot.gov yourself. If something genuinely needs doing on your record, it will be waiting for you inside the real portal.
Attach first
If you report it: the full message with headers if you can, the sender address, and any website address it pushed. FMCSA's fraud-alert page takes reports and the Contact Center (1-800-832-5660) can confirm whether a notice is real.
Realistic wait
No wait — the check is instant. The only real address is motus.dot.gov; every lookalike is fake by definition.
Escalation ladder
Verify inside the real portal → report the message through FMCSA's fraud alerts → if you entered credentials anywhere but login.gov, change the password and review account activity immediately.

Sound familiar?

What's actually happening

FMCSA's September 15, 2026 fraud alert identified the campaign precisely: emails with the subject line 'Notice of Required Off-Cycle Update- Motus email' directing carriers to fake portals. The agency named four fraudulent sites — dot.motusdatasboard.com, dot.motusdatadesk.com, dot.motuswebdeck.com, and dot.motusfunction.com. None is a government address. The real Motus lives at motus.dot.gov, and FMCSA writes the name 'Motus' — never all-caps 'MOTUS,' which is one of the tells the agency itself published.

The fix, in order

  1. Check the destination, not the designFake portals copy the real one's look. The address is the truth: motus.dot.gov is the only real Motus. Any .com address, any 'motus' name with extra words (datadesk, webdeck, function, datasboard), is fraudulent.
  2. Check the capital lettersFMCSA styles the system 'Motus.' Messages and sites shouting 'MOTUS' are using a name the agency itself flags as a warning sign.
  3. Refuse the urgencyThe campaign's engine is a shutdown threat with a deadline. FMCSA's real enforcement notices come with process and warning — and during the current suspension, FMCSA has publicly promised advance warning before biennial enforcement resumes. An email demanding immediate confidential information is lying about how the agency works.
  4. Go direct, every timeNever enter Motus from an email link. Type motus.dot.gov, or use your own bookmark. If the email described a real task, it will be visible inside the real portal. If it isn't there, it was never real.
  5. If you already clickedIf you entered your Login.gov password on a lookalike, change it at login.gov immediately, review your account, and report the message via FMCSA's fraud alerts. Speed matters more than embarrassment.

The four fake portals FMCSA named (September 15, 2026)

AddressStatusWhy it fools people
dot.motusdatasboard.comFAKECopies the portal's look; pushes an “Off-Cycle Update” task
dot.motusdatadesk.comFAKENamed to sound like a support desk
dot.motuswebdeck.comFAKELinked from the “New MOTUS Portal” email button
dot.motusfunction.comFAKEPoses as a functions/utilities portal
motus.dot.govREALThe only Motus. A .gov address — everything else is a costume

Source: FMCSA fraud alert, September 15, 2026 (via FreightWaves and School Transportation News coverage of the agency alert). New lookalikes can appear at any time — the rule, not the list, is the protection.

Read the label

This site's own promise, in writing: AuthorityStuck will never ask for your Login.gov password, your USDOT PIN, or any credential — not on this site, not by email, not ever. Our diagnostic asks only what your problem is. Any message claiming to be us and asking for a login is a fake too.

Questions carriers ask about this one

FMCSA named which fake Motus sites?

Four, in the September 15, 2026 alert: dot.motusdatasboard.com, dot.motusdatadesk.com, dot.motuswebdeck.com, and dot.motusfunction.com. New lookalikes can appear at any time — the durable rule is that only motus.dot.gov is real.

Does FMCSA email carriers about required updates?

FMCSA communicates through the portal, published notices, and its contact channels — not through threat emails demanding confidential information via a 'New MOTUS Portal' button. Treat any such email as the documented phishing pattern until the real portal proves otherwise.

The email had my USDOT number in it. Doesn't that make it real?

No. USDOT numbers are public records — SAFER publishes them. A scammer including your number proves only that they can read a public database.

This problem, fully worked

The free readout above tells you where you stand. The Playbook works this case end-to-end: the expanded walkthrough, the copy-paste ticket template with the exact fields FMCSA requests, and the escalation scripts for when the queue stalls. The one-page scam-check card (printable): the four named fake domains, the subject line, the capital-letter tell, and the 30-second check — for the office wall and every dispatcher inbox.

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