Case 06 · Motus problem file
SUSPENDED Readout first. Full fix below. This page asks for nothing — no login, no PIN, no email.
Insurance filings used to move through the old Licensing & Insurance system. In Motus, the insurer's filing must match your record's legal name and USDOT number exactly to post. The migration broke the chain in three places: filings transmitted late, filings sent with a name that differs by one word or suffix from the Motus record, and filings stuck in FMCSA's intake backlog. As of late September 2026, 21,400 authority applications had no required filings on record at all — 19,701 of them motor carriers stopped at this exact step.
Read the label
Carrier-reported, not in FMCSA's guides: while a posting error is being fixed, a one-page proof pack — declarations page, filing confirmation, and a short explanation — sent directly to the broker has saved loads for carriers whose records still showed inactive. Brokers vary; some accept documentation, some wait for the system. The Playbook's broker letter is built for exactly this window.
Three documented causes: the transmission is still in FMCSA's intake backlog, the name or USDOT on the filing doesn't match your record exactly, or the filing went in under the wrong filing type. Your agent can tell you which by reading back what was transmitted, and when.
If no filing is posted, your record reads as uninsured, and operating authority tied to that insurance is treated as suspended/inactive by the systems brokers check — regardless of what your policy says. This is why the proof pack matters while the posting is fixed.
No. Insurance filings are transmitted by the insurer (or its filing service), not uploaded by carriers. Your job is the match: make sure what they transmit matches your record exactly.
The free readout above tells you where you stand. The Playbook works this case end-to-end: the expanded walkthrough, the copy-paste ticket template with the exact fields FMCSA requests, and the escalation scripts for when the queue stalls. The agent call script (the exact read-back questions), the character-by-character match worksheet, the insurer re-transmission request, and the broker proof pack with the explanation letter template.
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